How long does shipping takes?
Processing an order takes 24 hours on a business day. Within Canada, the delivery time is 1-3 working days with Xpress Post. The package leaves from Quebec.
Shipping to USA is approximately 3-7 working days.
Can I return an item?
Sure thing! To ensure a doubt-free shopping experience, Neat is offering a FREE 30 days return policy.
The item has to be like new, with its original packaging. Simply go to the footer and click on " RETURNS FORM " and fill a request.
How do I make a return or exchange?
Simply go to the footer and click on " RETURNS FORM " and fill a request.
Can I change my order?
An order is normally processed within 24 hours. We cannot take further payment from you once your order has been placed, therefore you cannot add items onto your order, please place a new one.
If you placed an order with the wrong sizes or wrong shipping adress, please quickly contact us with your request and order #.
How do I join the Neat Athletics team?
Although we'd love to welcome anyone in the big family that we are, Neat Athletes are staff picked. Meaning that it's only by invitation!
We have multiple criteria when it comes to choosing our athletes. We make sure they are active and meet all Neat's values and beliefs! You can still show love and support, we promise that we have an eye for that!
Still no luck? We can help!
Submit a requestLet us handle your request. Response time is 24 to 48 hours on working days.
